A Charlotte native, Nathan Gowan brings a strong background in property and hospitality management to the Providence Group. Prior to joining the team, he worked with Lincoln Property Company, where he managed a diverse portfolio of office and medical properties across the Charlotte and Raleigh markets.
Nathan began his career in hospitality management, spending over a decade in the North Carolina mountains. This experience helped shaped his skillsets in customer service, operational efficiency, and team leadership.
Nathan holds a B.S. in Business Administration from Appalachian State University and returned to Charlotte in 2024 to continue his professional journey in commercial real estate. Nathan’s core strengths include tenant relations, capital planning, and contract management.
Affiliations and Accreditations
Licensed Real Estate Broker, State of North Carolina
Jacqueline brings over a decade of experience in Commercial Real Estate (CRE), with a strong foundation in property operations, tenant relations, and financial oversight across office, retail, and industrial portfolios. Raised in New York City and now based in Charlotte, she has supported national clients and property owners through operational excellence, process improvement, and consistent relationship management.
Jacqueline recently joined The Providence Group as an Assistant Property Manager, where she applies her passion for service, lease compliance, and client satisfaction. She is known for her proactive approach to tenant engagement, resolving issues with professionalism and empathy, and fostering cross-functional collaboration to enhance property performance.
Outside of work, Jacqueline and her husband are avid New York Knicks fans and rarely miss a game. She enjoys singing, cooking, and engaging in volunteer work with her husband, visiting local neighborhoods to offer encouragement and support to members of the community. Jacqueline prides herself on building and maintaining strong rapport and business relationships with everyone she encounters. She and her husband live by what they call the Golden Rule: “Treat others the way you want to be treated.”
Education & Credentials
Hofstra University, BBA – Frank G. Zarb School of Business
Frank G. Zarb School of Business – Dean’s List, 2007
Awards
Scholarship Recipient – 2023 BOMA International Conference (Greater Charlotte Chapter)
Specialties
Tenant & Client Relations
Rent Collections
Marketing Strategy
Business Operations
Veronica brings extensive experience in commercial property management, with a strong background in tenant relations, property operations, and construction management. She has spent her career ensuring the seamless operation of retail and commercial properties, balancing landlord objectives with tenant needs to create mutually beneficial relationships.
Veronica’s expertise includes lease compliance, rent collections, vendor coordination, tenant build-outs, and financial reporting, ensuring that properties operate efficiently and profitably. She is highly skilled in navigating complex lease agreements, overseeing tenant improvement projects, resolving tenant concerns, and implementing strategies that enhance property value.
Education & Credentials
UNC-Charlotte
South Carolina Property Manager’s License
North Carolina Real Estate License
Affiliations & Accreditations
Institute of Real Estate Management (IREM)
Specialties
Tenant & Client Relations
Financial Oversight & Rent Collections
Tenant Build-Outs & Construction Management
Property Maintenance & Vendor Coordination
Veronica is committed to delivering exceptional serviceto both property owners and tenants, ensuring long-term success for all stakeholders.
A longtime associate of The Providence Group, Marc officially joined the team in 2024 after 20+ years running his own marketing and communications company. He is an experienced Project Manager and Organizational Consultant who has produced over 150 hours of nationally-broadcast television programming and has managed marketing campaigns for a variety of companies spanning a wide spectrum of industries. He also previously served as a Project Manager at Octagon and an Account Executive at Jefferson Pilot Communications, (now Raycom Media).
A graduate of the University of South Carolina’s school of Sports and Entertainment Management (B.S., 1996), Marc is also a certified Project Manager (PMP, 2020)
Raymond joined Providence Group Management in early 2024 to serve as the on-site Hospitality Manager for Optimist Hall. Raymond oversees Optimist Hall’s operations as well as acts as liaison between ownership, vendors, tenants, and customers as well as the public & private partnerships necessary to facilitate the smooth day to day operations on the property.
Raymond brings over 15 years experience in restaurant and hospitality operations.
Raymond is originally from Wilmington Delaware. When he’s not working Raymond enjoys spending time with his wife and son.
Kristen is originally from Fayetteville, North Carolina and moved to Charlotte in 2004. She joined the Providence Group Management team in 2024 as a Property Manager, bringing an extensive 20-year background in property management encompassing both residential and commercial sectors. Most of Kristen’s managerial experience has been centered around grocery-anchored shopping centers and she brings a deep understanding of this specialized niche. Currently, her responsibilities extend to overseeing not only grocery-anchored shopping centers but also industrial properties.
Charity Case joined our team in 2023 as an accountant. She graduated from The University of Charlotte at Greensboro Bryan School of Business in 2019 with a Bachelor’s Degree in Accounting. Charity brings a solid foundation to her role in our company. Proficient in Excel, budgeting, and client services, Charity stands out for her management of financial data and for her commitment to foster positive client interactions. Charity enjoys spending her free time engaging in outdoor adventures like hiking and long boarding, as well as taking in the the tranquility of reading and spontaneous road trips. She is a native to the Charlotte region and her warm personality and vibrant personal interests make her a valuable addition to our team.