Teams Type: Property Management

Veronica brings extensive experience in commercial property management, with a strong background in tenant relations, property operations, and construction management. She has spent her career ensuring the seamless operation of retail and commercial properties, balancing landlord objectives with tenant needs to create mutually beneficial relationships.

Veronica’s expertise includes lease compliance, rent collections, vendor coordination, tenant build-outs, and financial reporting, ensuring that properties operate efficiently and profitably. She is highly skilled in navigating complex lease agreements, overseeing tenant improvement projects, resolving tenant concerns, and implementing strategies that enhance property value.

 

Education & Credentials

UNC-Charlotte

South Carolina Property Manager’s License

North Carolina Real Estate License

Affiliations & Accreditations

Institute of Real Estate Management (IREM)

Specialties

Tenant & Client Relations

Financial Oversight & Rent Collections

Tenant Build-Outs & Construction Management

Property Maintenance & Vendor Coordination

Veronica is committed to delivering exceptional serviceto both property owners and tenants, ensuring long-term success for all stakeholders.

 

A longtime associate of The Providence Group, Marc officially joined the team in 2024 after 20+ years running his own marketing and communications company.   He is an experienced Project Manager and Organizational Consultant who has produced over 150 hours of nationally-broadcast television programming and has managed marketing campaigns for a variety of companies spanning a wide spectrum of industries.  He also previously served as a Project Manager at Octagon and an Account Executive at Jefferson Pilot Communications, (now Raycom Media).

A graduate of the University of South Carolina’s school of Sports and Entertainment Management (B.S., 1996), Marc is also a certified Project Manager (PMP, 2020)

 

Raymond joined Providence Group Management in early 2024 to serve as the on-site Hospitality Manager for Optimist Hall. Raymond oversees Optimist Hall’s operations as well as acts as liaison between ownership, vendors, tenants, and customers as well as the public & private partnerships necessary to facilitate the smooth day to day operations on the property.

Raymond brings over 15 years experience in restaurant and hospitality operations.

Raymond is originally from Wilmington Delaware. When he’s not working Raymond enjoys spending time with his wife and son.

 

Kristen is originally from Fayetteville, North Carolina and moved to Charlotte in 2004. She joined the Providence Group Management team in 2024 as a Property Manager, bringing an extensive 20-year background in property management encompassing both residential and commercial sectors. Most of Kristen’s managerial experience has been centered around grocery-anchored shopping centers and she brings a deep understanding of this specialized niche. Currently, her responsibilities extend to overseeing not only grocery-anchored shopping centers but also industrial properties.

 

Charity Case joined our team in 2023 as an accountant. She graduated from The University of Charlotte at Greensboro Bryan School of Business in 2019 with a Bachelor’s Degree in Accounting. Charity brings a solid foundation to her role in our company. Proficient in Excel, budgeting, and client services, Charity stands out for her management of financial data and for her commitment to foster positive client interactions. Charity enjoys spending her free time engaging in outdoor adventures like hiking and long boarding, as well as taking in the the tranquility of reading and spontaneous road trips. She is a native to the Charlotte region and her warm personality and vibrant personal interests make her a valuable addition to our team.

 

 

Maddie Keane joined the Property Management Team at The Providence Group in 2022. She is a graduate of The University of South Carolina where she received a B.A. degree in Public Relations and Hospitality.  Maddie is a Charlotte Native, and began her career in Commercial Real Estate as a Licensed Broker with eXp Commercial, LLC.

As a broker, Maddie represented buyers, sellers and tenants through various real estate transactions.  Her specialty as a broker was office and retail, which brought her to The Providence Group now working on the Property Management Team.  Maddie has a strong network of relationships in the Charlotte area, and has a deep understanding of the real estate market.  

 

Katie joined Providence Group Management in early 2022 to serve as the on-site Hospitality Manager for Optimist Hall. Katie oversees Optimist Hall’s operations as well as acts as liaison between ownership, vendors, tenants and customers as well as the public & private partnerships necessary to facilitate the smooth day to day operations on the property.

With her 15+ years of experience in the restaurant and hospitality industry Katie brings her exceptional work ethic and charming personality to Providence Group Management and inspires a welcoming environment for the tenants and customers of Optimist Hall alike. She assists the full time property manager for the Food Hall and helps coordinate  many of the behind-the-scenes decisions required to run one on the most popular dining destinations in the center city area. She moved to the Charlotte area from Oviedo, FL 18 years ago and in her free time enjoys hiking, spending time with friends and family and taking care of her two dogs, Luna and Wally.