Kristen is originally from Fayetteville, North Carolina and moved to Charlotte in 2004. She joined the Providence Group Management team in 2024 as a Property Manager, bringing an extensive 20-year background in property management encompassing both residential and commercial sectors. Most of Kristen’s managerial experience has been centered around grocery-anchored shopping centers and she brings a deep understanding of this specialized niche. Currently, her responsibilities extend to overseeing not only grocery-anchored shopping centers but also industrial properties.
Charity Case joined our team in 2023 as an accountant. She graduated from The University of Charlotte at Greensboro Bryan School of Business in 2019 with a Bachelor’s Degree in Accounting. Charity brings a solid foundation to her role in our company. Proficient in Excel, budgeting, and client services, Charity stands out for her management of financial data and for her commitment to foster positive client interactions. Charity enjoys spending her free time engaging in outdoor adventures like hiking and long boarding, as well as taking in the the tranquility of reading and spontaneous road trips. She is a native to the Charlotte region and her warm personality and vibrant personal interests make her a valuable addition to our team.
Maddie Keane joined the Property Management Team at The Providence Group in 2022. She is a graduate of The University of South Carolina where she received a B.A. degree in Public Relations and Hospitality. Maddie is a Charlotte Native, and began her career in Commercial Real Estate as a Licensed Broker.
Now working as a Property Manager at The Providence Group, Maddie is responsible for overseeing a portfolio of retail properties in the greater Charlotte region. Maddie has a strong network of relationships in the Charlotte area, and a deep understanding of the commercial real estate market. Maddie’s expertise focuses on maximizing property value and building strong tenant and client relationships.
Education:
University of South Carolina
Affiliations and Accreditations:
BOMA Greater Charlotte – Board of Directors 2026
CREW Charlotte
Licensed NC Real Estate Broker – #328110
Katie joined Providence Group Management in early 2022 to serve as the on-site Hospitality Manager for Optimist Hall. Katie oversees Optimist Hall’s operations as well as acts as liaison between ownership, vendors, tenants and customers as well as the public & private partnerships necessary to facilitate the smooth day to day operations on the property.
With her 15+ years of experience in the restaurant and hospitality industry Katie brings her exceptional work ethic and charming personality to Providence Group Management and inspires a welcoming environment for the tenants and customers of Optimist Hall alike. She assists the full time property manager for the Food Hall and helps coordinate many of the behind-the-scenes decisions required to run one on the most popular dining destinations in the center city area. She moved to the Charlotte area from Oviedo, FL 18 years ago and in her free time enjoys hiking, spending time with friends and family and taking care of her two dogs, Luna and Wally.
Ronnie “RJ” Massey is a North Carolina native who for the past 13 years has been a building engineer (maintenance) working in and around Commerical properties. RJ has worked with Southern Real Estate handling eight buildings over the course of three years and had previously worked for Coca Cola Consolidated, Inc. for 10 years maintaining their corporate offices and overseeing all projects and related tasks. Currently RJ is the lead building and maintenance manager overseeing Optimist Hall in Charlotte, NC.
Neal serves as a Property Manager overseeing a diverse portfolio of commercial real estate assets, including retail, office, medical, and studio properties. He joined Providence Group Management in 2019, bringing with him experience across customer service and logistics environments, where he developed his attention to detail, communication skills, and ability to coordinate across teams. With an academic focus in accounting and a strong foundation in client services and building operations, he brings analytical precision and a solutions-oriented mindset to every property in his care.
A North Carolina native, Neal resides in Lincolnton, where he enjoys the downtown community’s small-town charm and traditions. He remains dedicated to continuous professional development and charitable engagement through active involvement in both local and global initiatives, including volunteering in event coordination and historic preservation, as well as serving on the board of an international humanitarian organization focused on education and relief services.
Duncan grew up in Lancashire, England and moved to the US in 1990. He joined the Providence Group in 2011 after 20 years of commercial real estate experience including 11 years as Chief Financial Officer for American Asset Corporation (1997-2008).
Duncan has a wealth of experience in finance, asset management and disposition, loan origination, business valuation and complex financial transactions.
Education:
B.S.C. (Hons) Finance – JM University, Liverpool
Harvard School of Business – Graduate Advanced Management Program
Affiliations and Accreditations:
Certified Commercial Investment Member (CCIM)
Licensed Real Estate Broker, North Carolina and South Carolina
Specialties:
Property Management
Investment Sales
Business Valuation
Asset Management
Consulting
A native of Greenville, SC, James joined The Providence Group Team in July of 2012. He is an alumnus of Winthrop University where he received his B.S. in Business Administration with a focus in Marketing. James began his Real Estate career with a Charlotte based firm, NAI Southern Real Estate where he directly managed over 1.2 million square feet of retail centers.
During his career, James has performed management services for various building asset classes that include Office, Medical, Industrial, Retail and POA management. He has extensive experience in the management of various types of retail centers involving tenant relations, rents collections, marketing, budget forecasting, capital planning, construction management, lease abstraction and administration, contract management, eviction proceedings, preventative maintenance and building operation. James has experience working with an array of clients and tenants including regional and national banks and various mid-size and large anchor tenants.
Education:
B.S. Business Administration, Winthrop University
Affiliations and Accreditations:
President – Theta Sigma Housing Corporation
Licensed Real Estate Broker, states of North Carolina and South Carolina
Specialties:
Property Management
Constructions Management
Rent Collections
Commercial Property Operations
Michael is originally from New Orleans, Louisiana and moved to Charlotte in 2000. He is a graduate of Louisiana State University with a Bachelor of Science in Accounting. Michael began his career at The Crosland Group as a Corporate Accountant and then later as a Senior Development Accountant for both Retail and Commercial properties. Michael worked at Time Warner Cable where he helped transition the Accounting Department relocation from Stamford, CT to Charlotte. During his time at Time Warner Cable he worked under the Special Projects and the Financial Reporting divisions. He has worked as an Assistant Controller for a local homebuilder, Saussy Burbank, and for American Asset Corporation (AAC). He has extensive real estate experience on the day to day operations of both Commercial and Retail accounting.
Michael joined The Providence Management Group in August of 2017. As PGMS’s Controller, Michael oversees all property accounting operations for our clients, including consolidating monthly financial statements and annual reconciliations. Michael specializes in implementing internal workflow systems and procedures for accounting and management staff.
Education:
B.S. Louisiana State University
Bernie is originally from Jacksonville, FL and moved to Charlotte in 1983. Bernie began her career in commercial real estate at Percival McGuire working as a property manager and continued to gain management experience as part of the Property Operations team at MPV Properties.
Joining Providence Group Management Services in 2018 she brings 10 years of property management and tenant relations experience.
Bernie has experience in all areas of property management and establishes excellence for clients and tenants to create a win-win relationship.
Education:
Brevard College, Belmont Abbey College and Jacksonville University
Affiliations and Accreditations:
IREM
Specialties:
Property Management
Client and Tenant Relations
Rent Collections
